Refund policy
All American AF T-shirts, Tank Tops, Racerbacks, Sweatshirts, and Hoodies are made-to-order. Each item is individually created after your order is placed. We do not keep inventory, stock, or pre-made products.
Since every item is specially produced for each customer, please carefully review your order details before completing your purchase.
If you are not satisfied with the product you received, please contact our Customer Support team first by emailing support@aafamerica.com. Products returned directly to the manufacturer without contacting our support team will not be processed properly.
Return Policy
Please read the product description carefully before placing your order. We provide detailed size charts on our website to help you select the right size and fit.
Before completing your purchase, please make sure all information is correct, including:
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Product type
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Size
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Color
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Quantity
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Shipping address
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Contact information
Because all of our products are custom-made specifically for each order, we do not accept returns or exchanges due to incorrect size selection, customer mistakes, or change of mind.
If you need to modify your order information, please contact our Customer Support team within 24 hours after placing your order.
Our production process usually begins shortly after an order is submitted. However, if you contact us within this timeframe, we will do our best to update your order before it enters production.
If you receive the wrong product, a damaged item, or a product with a manufacturing defect caused by our mistake, please contact us as soon as possible.
After reviewing the issue, we will provide a suitable solution, including sending a replacement when applicable.
If the mistake was made by us, you do not need to return the incorrect item — you are welcome to keep it.
Refund Policy (If Applicable)
Once your refund request has been reviewed and approved, your refund will be issued back to your original payment method.
Estimated refund processing times:
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PayPal payments: Refunds are typically processed within 12 hours after approval.
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Credit card payments: Refunds usually take approximately 3–7 business days, depending on your bank or credit card provider.
Please note that refund processing times may vary depending on your financial institution.
Order Cancellation Policy
Please carefully check all order information before submitting your order.
If you would like to cancel your order, please contact our Customer Support team immediately at support@aafamerica.com.
Our team will make every effort to process your cancellation request before your order enters production.
However, because our products are made-to-order and production begins quickly, we cannot guarantee cancellations once the production process has started.
Shipping Policy
All American AF products are shipped using standard shipping services.
Estimated shipping time is approximately 3–5 business days after production is completed and your package has been handed over to the shipping carrier.
Shipping costs will be calculated and displayed during checkout unless your order qualifies for a free shipping promotion.
Shipping fees are non-refundable and may be deducted from refunds or store credits when applicable.
Delivery Locations
American AF currently ships to the following locations:
- United States & U.S. Territories
- Australia
- Canada
- Germany
- Japan
- United Kingdom
Once your order has been handed over to the shipping carrier and a tracking number has been issued, the risk of loss and ownership of the package are transferred to the customer.
Please make sure your shipping address is accurate before placing your order.
Customer Support
At American AF, customer satisfaction is important to us. We always do our best to provide high-quality products and a smooth shopping experience.
If you have any questions or experience any issues with your order, please contact our Customer Support team:
Email: support@aafamerica.com
We will be happy to assist you.