Return & Refund Policy
All American AF T-shirts, Tank Tops, Racerbacks, Sweatshirts, and Hoodies are made-to-order. Each item is individually created after your order is placed. We do not keep inventory, stock, or pre-made products.
Since every item is specially produced for each customer, please carefully review your order details before completing your purchase.
If you are not satisfied with the product you received, please contact our Customer Support team first by emailing support@aafamerica.com. Products returned directly to the manufacturer without contacting our support team will not be processed properly.
Return Policy
Please read the product description carefully before placing your order. We provide detailed size charts on our website to help you select the right size and fit.
Before completing your purchase, please make sure all information is correct, including:
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Product type
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Size
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Color
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Quantity
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Shipping address
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Contact information
Because all of our products are custom-made specifically for each order, we do not accept returns or exchanges due to incorrect size selection, customer mistakes, or change of mind.
If you need to modify your order information, please contact our Customer Support team within 24 hours after placing your order.
Our production process usually begins shortly after an order is submitted. However, if you contact us within this timeframe, we will do our best to update your order before it enters production.
If you receive the wrong product, a damaged item, or a product with a manufacturing defect caused by our mistake, please contact us as soon as possible.
After reviewing the issue, we will provide a suitable solution, including sending a replacement when applicable.
If the mistake was made by us, you do not need to return the incorrect item — you are welcome to keep it.
Refund Policy (If Applicable)
Once your refund request has been reviewed and approved, your refund will be issued back to your original payment method.
Estimated refund processing times:
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PayPal payments: Refunds are typically processed within 12 hours after approval.
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Credit card payments: Refunds usually take approximately 3–7 business days, depending on your bank or credit card provider.
Please note that refund processing times may vary depending on your financial institution.
Order Cancellation Policy
Please carefully check all order information before submitting your order.
If you would like to cancel your order, please contact our Customer Support team immediately at support@aafamerica.com.
Our team will make every effort to process your cancellation request before your order enters production.
However, because our products are made-to-order and production begins quickly, we cannot guarantee cancellations once the production process has started.
Shipping Policy
All American AF products are shipped using standard shipping services.
Estimated shipping time is approximately 3–5 business days after production is completed and your package has been handed over to the shipping carrier.
Shipping costs will be calculated and displayed during checkout unless your order qualifies for a free shipping promotion.
Shipping fees are non-refundable and may be deducted from refunds or store credits when applicable.
Delivery Locations
American AF currently ships to the following locations:
- United States & U.S. Territories
- Australia
- Canada
- Germany
- Japan
- United Kingdom
Once your order has been handed over to the shipping carrier and a tracking number has been issued, the risk of loss and ownership of the package are transferred to the customer.
Please make sure your shipping address is accurate before placing your order.
Customer Support
At American AF, customer satisfaction is important to us. We always do our best to provide high-quality products and a smooth shopping experience.
If you have any questions or experience any issues with your order, please contact our Customer Support team:
Email: support@aafamerica.com
We will be happy to assist you.
I received the wrong item. How can I get the correct product I ordered?
If you received an incorrect product, please contact our Customer Support team at:
To help us verify the issue, please include photos of the product you received along with your order information.
Our team will review your case and check your order details.
If the mistake was caused by American AF, we will send you the correct replacement product at no additional cost.
You do not need to return the incorrect item — you may keep it.
I received a defective or damaged product. What should I do?
If your item arrives damaged, defective, or has a production issue, please contact our Customer Support team:
Please provide clear photos showing the issue so our team can verify the condition of the product.
If the problem was caused by us, American AF will send you a replacement product at no extra charge.
You do not need to return the defective item.
If you do not wish to receive a replacement, we may provide store credits equal to 50% of your paid order value.
I ordered the correct size, but the shirt feels too small or too large. Can I exchange it?
Unfortunately, American AF does not currently accept exchanges or returns due to size selection issues.
All of our products are made-to-order and created specifically for each customer. We do not keep inventory, stock, or ready-made products available for exchanges.
To avoid sizing issues, please carefully review our size chart before placing your order.
I entered the wrong shipping address. Can I update it?
Yes, we can help update your order information within 24 hours after your order is placed.
If you notice an incorrect shipping address, please contact us immediately:
If your request is submitted after 24 hours, we may not be able to update your information because your order may already be in production or prepared for shipping.
In that case, your package will be shipped using the original information provided at checkout.
I just placed an order but changed my mind. Can I cancel it?
Please review your order carefully before completing your purchase.
If you need to cancel your order, please contact our Customer Support team within 24 hours after placing your order:
We will do our best to cancel your order before it enters production.
However, because all American AF products are made-to-order, we cannot guarantee cancellation once production has started.
I placed my order a few days ago, but it has not shipped yet. Can I cancel it?
Please note that all American AF products are custom-made after your order is placed.
Orders are usually sent to production shortly after confirmation.
Once production has started, we cannot guarantee cancellation.
Our standard production time is:
1–3 business days
During holidays, special events, or high-volume periods, production may take slightly longer.
When will I receive my order?
Your estimated delivery time depends on production time and your shipping location.
Estimated processing timeline:
Production Time:
1–3 business days
Shipping Time:
United States (Domestic Orders):
3–5 business days
U.S. Military Addresses, Islands & Remote Territories:
7–10 business days
European Customers:
7–10 business days
Total delivery time is calculated as:
Production Time + Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information.
My tracking says delivered, but I have not received my package. What should I do?
If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier for more details.
Your tracking number can be found in your shipping confirmation email.
We also recommend checking:
- Around your delivery location
- With family members or neighbors
- Your local post office or delivery carrier
If your package appears to be lost during delivery, please contact our Customer Support team:
We will do our best to assist you and help resolve the issue.
Need More Help?
Our Customer Support team is always happy to assist you.
For any questions regarding your order, shipping, or product issues, please contact us:
Email: support@aafamerica.com
Thank you for choosing American AF.