Shipping Policy
Thank you for shopping with American AF.
All of our products are made-to-order. This means every item is specially created after your order is placed to ensure the best quality for our customers.
Please review our shipping policy below for information about production time, delivery estimates, and order tracking.
Order Processing & Production Time
All American AF T-shirts, Tank Tops, Racerbacks, Sweatshirts, and Hoodies are produced individually after each order is confirmed.
We do not keep inventory, stock, or pre-made products.
Estimated production time: 1–3 business days
During this time, your order will go through:
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Printing
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Quality inspection
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Packaging
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Preparation for shipment
Production times may vary slightly during peak seasons, holidays, or periods of high order volume.
Once production is completed, your package will be handed over to our shipping carrier.
Shipping Time
Shipping time begins after your order has completed production and has been shipped.
Estimated delivery times:
United States (Domestic Orders): 3–5 business days
U.S. Military Addresses, Islands & Remote Territories: 7–10 business days
European Customers: 7–10 business days
Please note:
Total Delivery Time = Production Time (1–3 business days) + Shipping Time
Delivery estimates may vary depending on shipping carrier conditions, holidays, weather, or other unexpected delays beyond our control.
Shipping Locations
American AF currently ships to:
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United States & U.S. Territories
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Australia
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Canada
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Germany
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Japan
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United Kingdom
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European countries
We are continuously working to expand our shipping availability worldwide.
Shipping Costs
Shipping fees are calculated and displayed during checkout before your order is completed.
Shipping costs may vary depending on:
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Delivery location
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Product type
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Number of items in your order
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Available promotions
Orders eligible for free shipping promotions will automatically receive the shipping discount at checkout.
Please note that shipping fees are non-refundable.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.
Tracking information allows you to follow the progress of your package until delivery.
Please allow 24–48 hours for tracking information to update after your package has been transferred to the carrier.
Incorrect Shipping Information
Please carefully review your shipping address before placing your order.
American AF is not responsible for delivery delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping details provided by customers.
If you notice an error with your shipping information, please contact us within 24 hours after placing your order:
We will do our best to update your information before your order enters the shipping process.
Lost or Delayed Packages
Once a package has been transferred to the shipping carrier, the delivery process is managed by the carrier.
Possible delays may occur due to:
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Carrier issues
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Weather conditions
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Holiday shipping volume
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Customs processing
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Incorrect shipping addresses
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Unexpected transportation interruptions
If you experience any issues with your shipment, please contact our Customer Support team. We will assist you in finding the best possible solution.
Risk of Loss
All orders purchased from American AF are shipped through third-party shipping carriers.
Ownership and risk of loss are transferred to the customer once the package has been handed over to the shipping carrier and a tracking number has been provided.
Contact Us
If you have any questions about shipping, delivery, or your order status, please contact our Customer Support team:
Email: support@aafamerica.com
We are always happy to assist you.
I received the wrong item. How can I get the correct product I ordered?
If you received an incorrect product, please contact our Customer Support team at:
To help us verify the issue, please include photos of the product you received along with your order information.
Our team will review your case and check your order details.
If the mistake was caused by American AF, we will send you the correct replacement product at no additional cost.
You do not need to return the incorrect item — you may keep it.
I received a defective or damaged product. What should I do?
If your item arrives damaged, defective, or has a production issue, please contact our Customer Support team:
Please provide clear photos showing the issue so our team can verify the condition of the product.
If the problem was caused by us, American AF will send you a replacement product at no extra charge.
You do not need to return the defective item.
If you do not wish to receive a replacement, we may provide store credits equal to 50% of your paid order value.
I ordered the correct size, but the shirt feels too small or too large. Can I exchange it?
Unfortunately, American AF does not currently accept exchanges or returns due to size selection issues.
All of our products are made-to-order and created specifically for each customer. We do not keep inventory, stock, or ready-made products available for exchanges.
To avoid sizing issues, please carefully review our size chart before placing your order.
I entered the wrong shipping address. Can I update it?
Yes, we can help update your order information within 24 hours after your order is placed.
If you notice an incorrect shipping address, please contact us immediately:
If your request is submitted after 24 hours, we may not be able to update your information because your order may already be in production or prepared for shipping.
In that case, your package will be shipped using the original information provided at checkout.
I just placed an order but changed my mind. Can I cancel it?
Please review your order carefully before completing your purchase.
If you need to cancel your order, please contact our Customer Support team within 24 hours after placing your order:
We will do our best to cancel your order before it enters production.
However, because all American AF products are made-to-order, we cannot guarantee cancellation once production has started.
I placed my order a few days ago, but it has not shipped yet. Can I cancel it?
Please note that all American AF products are custom-made after your order is placed.
Orders are usually sent to production shortly after confirmation.
Once production has started, we cannot guarantee cancellation.
Our standard production time is:
1–3 business days
During holidays, special events, or high-volume periods, production may take slightly longer.
When will I receive my order?
Your estimated delivery time depends on production time and your shipping location.
Estimated processing timeline:
Production Time:
1–3 business days
Shipping Time:
United States (Domestic Orders):
3–5 business days
U.S. Military Addresses, Islands & Remote Territories:
7–10 business days
European Customers:
7–10 business days
Total delivery time is calculated as:
Production Time + Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information.
My tracking says delivered, but I have not received my package. What should I do?
If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier for more details.
Your tracking number can be found in your shipping confirmation email.
We also recommend checking:
- Around your delivery location
- With family members or neighbors
- Your local post office or delivery carrier
If your package appears to be lost during delivery, please contact our Customer Support team:
We will do our best to assist you and help resolve the issue.
Need More Help?
Our Customer Support team is always happy to assist you.
For any questions regarding your order, shipping, or product issues, please contact us:
Email: support@aafamerica.com
Thank you for choosing American AF.