FAQs
I received the wrong item. How can I get the correct product I ordered?
If you received an incorrect product, please contact our Customer Support team at:
To help us verify the issue, please include photos of the product you received along with your order information.
Our team will review your case and check your order details.
If the mistake was caused by American AF, we will send you the correct replacement product at no additional cost.
You do not need to return the incorrect item — you may keep it.
I received a defective or damaged product. What should I do?
If your item arrives damaged, defective, or has a production issue, please contact our Customer Support team:
Please provide clear photos showing the issue so our team can verify the condition of the product.
If the problem was caused by us, American AF will send you a replacement product at no extra charge.
You do not need to return the defective item.
If you do not wish to receive a replacement, we may provide store credits equal to 50% of your paid order value.
I ordered the correct size, but the shirt feels too small or too large. Can I exchange it?
Unfortunately, American AF does not currently accept exchanges or returns due to size selection issues.
All of our products are made-to-order and created specifically for each customer. We do not keep inventory, stock, or ready-made products available for exchanges.
To avoid sizing issues, please carefully review our size chart before placing your order.
I entered the wrong shipping address. Can I update it?
Yes, we can help update your order information within 24 hours after your order is placed.
If you notice an incorrect shipping address, please contact us immediately:
If your request is submitted after 24 hours, we may not be able to update your information because your order may already be in production or prepared for shipping.
In that case, your package will be shipped using the original information provided at checkout.
I just placed an order but changed my mind. Can I cancel it?
Please review your order carefully before completing your purchase.
If you need to cancel your order, please contact our Customer Support team within 24 hours after placing your order:
We will do our best to cancel your order before it enters production.
However, because all American AF products are made-to-order, we cannot guarantee cancellation once production has started.
I placed my order a few days ago, but it has not shipped yet. Can I cancel it?
Please note that all American AF products are custom-made after your order is placed.
Orders are usually sent to production shortly after confirmation.
Once production has started, we cannot guarantee cancellation.
Our standard production time is:
1–3 business days
During holidays, special events, or high-volume periods, production may take slightly longer.
When will I receive my order?
Your estimated delivery time depends on production time and your shipping location.
Estimated processing timeline:
Production Time:
1–3 business days
Shipping Time:
United States (Domestic Orders):
3–5 business days
U.S. Military Addresses, Islands & Remote Territories:
7–10 business days
European Customers:
7–10 business days
Total delivery time is calculated as:
Production Time + Shipping Time
Once your order has shipped, you will receive a confirmation email with tracking information.
My tracking says delivered, but I have not received my package. What should I do?
If your tracking information shows that your package has been delivered but you have not received it, please first contact the shipping carrier for more details.
Your tracking number can be found in your shipping confirmation email.
We also recommend checking:
- Around your delivery location
- With family members or neighbors
- Your local post office or delivery carrier
If your package appears to be lost during delivery, please contact our Customer Support team:
We will do our best to assist you and help resolve the issue.
Need More Help?
Our Customer Support team is always happy to assist you.
For any questions regarding your order, shipping, or product issues, please contact us:
Email: support@aafamerica.com
Thank you for choosing American AF.